Sharon Scanlon is responsible for and leads a team of more than 900 professionals focused on delivering a superior customer experience through innovation and a differentiated service model. Scanlon serves as the chief marketing officer for Workplace Solutions and is head of Customer Experience (CX), which encompasses two of Lincoln Financial Group’s core businesses — Retirement Plan Services and Group Benefits. In addition, Scanlon oversees CX for Life Insurance, Annuity and Producer Solutions, and leads the operational teams that support producer onboarding, licensing, appointment, compensation and selling agreements for Life and Annuity, as well as the operational team supporting Retirement Plan Services.
Scanlon can share her perspective on the retirement and group benefits industries, including consumer trends, research and holistic financial wellness topics. She can also speak to the importance of customer experience on consumer outcomes, as well as marketing trends and best practices.
Prior to joining Lincoln in 2010, she held several senior leadership positions with Fidelity Investments, Mercer HR Services and Putnam Investments. Sharon received a B.S. in political science from Northeastern University.