Easy-to-use technology solutions and a streamlined experience will make it simple to manage benefits

14 March 2022

RADNOR, Pa., March 14, 2022 – Lincoln Financial Group announced today that as part of its commitment to enhancing the customer experience, policy holders with the company’s long-term care planning solutions will soon have access to enhanced digital capabilities, including functionality that will allow them to track their claim status online. These features are the result of an expanded partnership with LTCG, a leading independent third-party administrator. LTCG will handle claims administration and management for Lincoln Financial’s long-term care riders beginning in the first quarter of 2022.

Through this partnership, LTCG will provide administration services including claims processing and care management for long-term care solutions. This is the latest in a series of enhancements to Lincoln’s end-to-end customer experience — other recent examples include the expansion of its automated underwriting technology and the launch of a case tracker for advisors.

“We are committed to enhancing the experience our customers have when they interact with Lincoln, and are excited to streamline the claims process for them, while making it easier to manage their benefits through simple and efficient technology solutions,” said Chris Fleming, senior vice president, Life and Annuity Operations, Lincoln Financial Group. “As a leader in the industry, LTCG will position Lincoln to handle future growth in our long-term care claims.”

“LTCG is dedicated to the long-term care insurance industry, and continues to invest in the technology needed for innovation and to enhance the customer experience for our clients and their policyholders,” said Peter Goldstein, CEO of LTCG. “We’re honored to serve Lincoln Financial customers who are helping to protect their financial future through these long-term care planning products.”

LTCG serves all of the top 10 insurers in the long-term care industry, and more than 100 insurers overall. 

About Lincoln Financial Group

Lincoln Financial Group provides advice and solutions that help people take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, and guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $324 billion in end-of-period account values as of December 31, 2021. Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good and ranks among Newsweek’s Most Responsible Companies. Dedicated to diversity, equity and inclusion, we are included on transparency benchmarking tools such as the Corporate Equality Index, the Disability Equality Index and the Bloomberg Gender-Equality Index.  Committed to providing our employees with flexible work arrangements, we were named to FlexJobs’ list of the Top 100 Companies to Watch for Remote Jobs in 2022. Learn more at: www.LincolnFinancial.com. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com.

About LTCG

LTCG is the leading provider of administrative solutions and clinical services to the long-term care and life insurance industry, with over two decades of experience in this space. LTCG currently manages over one million policies and serves more than 100 carriers nationwide. The company addresses all types of customer needs and policy requirements—from application processing and underwriting of new business to claims and administration of open and closed blocks. LTCG’s advanced data analytics, actuarial and risk management capabilities and unmatched industry expertise can help organizations manage their business and develop emerging products such as hybrid life/long term care policies.  LTCG also provides clients with unique risk management insights built upon the industry’s largest database of long-term care underwriting and claims outcomes and helps carriers bend the cost curve through innovative provider solutions and wellness programs. For more information, visit www.LTCG.com.

Media Contact: 

Vanessa Colley

Lincoln Financial Group