RADNOR, Pa.--(BUSINESS WIRE)--Lincoln Financial Group (NYSE:LNC) announced today that its annuity and life insurance Customer Contact Centers have both been named to the prestigious Top 100 Call Centers in America by BenchmarkPortal for delivering excellent customer service. Two of Lincoln Financial’s core operational teams received this significant honor for demonstrating that they provide superior service and are leaders in customer satisfaction across a wide variety of industries.
This marks the second consecutive year the annuity Customer Contact Center team placed in the Top 25 and the fourth consecutive year that the life team placed in the Top 50.
“For 110 years, Lincoln Financial has focused on empowering our customers to take charge of their personal and financial futures,” said Dennis R. Glass, President and CEO, Lincoln Financial Group. “Receiving top honors, once again, affirms our commitment to delivering excellent customer service, and I could not be more proud of the knowledgeable and experienced teams that help us honor that commitment each and every day.”
Top 100 award recipients are judged, in part, on their average speed of answer, calls per agent per hour, agent turnover and caller satisfaction. “The award process is based on actual performance,” said Bruce Belfiore, BenchmarkPortal CEO. “Recipients of the Top 100 Award have demonstrated, on a very objective basis, that they provide superior service. We congratulate Lincoln Financial on this great accomplishment.”
For more information on the Top 100 Award, visit www.BenchmarkPortal.com.
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower Americans to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $222 billion in assets under management as of March 31, 2015. Learn more at: www.LincolnFinancial.com. Find us on Facebook, Twitter (@lincolnfingroup), LinkedIn and YouTube. To sign up for email alerts, please visit our Newsroom at http://newsroom.lfg.com.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.