RADNOR, Pa.--(BUSINESS WIRE)--Lincoln Financial Group (NYSE:LNC) announced today that its Annuity and Customer Solutions Contact Centers have been named 2018 Top Contact Centers in North America by BenchmarkPortal. This marks the first time the Annuity Customer Contact Center secured the No. 1 ranking. The Customer Solutions Contact Center, which supports several Lincoln business lines, is a multiple-time recipient of the Top Contact Center designation. The teams received this honor for demonstrating – among the wide variety of industries assessed by BenchmarkPortal – that they are customer experience leaders.
“Providing an excellent customer experience isn’t just an ideal for our Customer Contact Centers, it’s the backbone of our work, integrated into every strategy we deploy to continuously innovate how we engage with our customers,” said Raj Chakraborty, executive vice president and chief digital officer. “Congratulations to our highly skilled and dedicated colleagues on the receipt of this well-deserved award. Thank you for all that you do each day to help millions of Americans take control of their financial futures.”
Each year, Top Contact Center awards are granted on the basis of objective, metrics-driven performance. Specifically, companies are judged on various factors, including average speed of answer, calls per agent per hour, agent turnover and caller satisfaction. Lincoln’s recognitions are based on more than 200 service professionals interacting with over 2.5 million customers. This marks the fourth consecutive year the Annuity team was named a Top Contact Center.
“We congratulate Lincoln Financial Group’s Annuity and Customer Solutions Contact Centers on being named Top Contact Centers in North America,” said Bruce Belfiore, BenchmarkPortal CEO. “They continue to consistently demonstrate that they provide superior service, and we congratulate them on their latest accomplishment.”
For more information on the Top Contact Center Awards, visit www.BenchmarkPortal.com.
About Lincoln Financial Group
Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its affiliates. The company had $253 billion in assets under management as of December 31, 2017. Lincoln Financial Group is a committed corporate citizen and was named one of the Forbes Best Employers for 2017, is a member of the Dow Jones Sustainability Index North America, and received a perfect score of 100 percent on the 2018 Corporate Equality Index. Learn more at: www.LincolnFinancial.com. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com.
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com .